Where can I manage my subscriptions?
You can manage your subscription in the one.com Control Panel where you can change your plan, pay invoices, cancel your subscription or set up a new password. Here's a video that shows how to log in.
Your subscription consists of:
- Domain - your address on the internet, such as one.com.
- Hosting plan - includes web space and email, for example, Beginner or Enthusiast.
- Add-on products - optional features for your website and email, such as Website Builder Premium, Exchange, marketgoo, etc.
Domain
We register a domain on behalf of our customers for one year at a time and renew it yearly. The registry determines the rules and policies for a specific domain.
Find out more about domains here:
Hosting plan
You need a hosting plan to have a website and email on your domain. We offer different hosting plans depending on your needs. If you only need email, then try our email-only plan.
Here you can read about how to:
- Downgrade or upgrade your subscription
- Manage your DNS settings
- Manage your email accounts
- How do I log in using SFTP?
Here's a YouTube video on how to upgrade and downgrade your hosting plan.
Add-ons
Add-on products offer extra functionality, for example, more advanced features for your website, ways to promote your site, or added security. They can be products we develop ourselves, such as Managed WP or 3rd party products.
Here you can read about some of our add-ons:
- Getting started with Exchange and Microsoft 365
- Getting started with marketgoo
- What is one.com's Managed WP?
- What is Website Builder Premium?
- How do I cancel an add-on on my subscription?
Here's a YouTube video on how to manage your add-on products at one.com.
How does renewal work?
Following the initial year, the billing occurs annually, and you receive an invoice 60 days before the renewal date. It's essential to renew your domain before its expiration, and during this period, you have 30 days to make any necessary changes or cancel the renewal.
Where do I find my invoice and payment methods?
You'll find your invoices in your one.com Control Panel under My account → Invoices in the top right corner. Payment methods can be found under My account → Payment methods.
Read more about invoices and payment methods here:
- Where can I find my invoices?
- How can I change the selected payment method?
- Update your credit card details
Here's a YouTube video on where to find your invoices.
How do I cancel my subscription?
You can cancel your hosting plan(s), domain(s) and add-ons in your one.com Control Panel.
The subscription needs to be cancelled 30 days before the subscription renewal.
Follow the guides below on cancellations:
- How do I cancel my hosting plan and domain?
- How do I cancel an add-on on my subscription?
- How do I cancel Google Ads?
- How do I cancel if I cannot use the cancellation link?
- How do I undo my cancellation at one.com?
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